The Big Felafel

How to renew your U.S. passport in Jerusalem

consulate vs.

donut targetstarbucks

If only the U.S Consulate would greet you with freshly-made Dunkin Donuts doughnuts and muffins, a Starbucks white-chocolate mocha and a fully-stocked Target, it might make up for the annoying process of renewing your passport and venturing into East Jerusalem.

If I could award one website with the worst usability, that special prize would go to.. wait for it.. the Jerusalem U.S. Consulate. After reading and re-reading each section of the site, the big question for me was still, how do people aged 16-26 renew their passport?!!! I pretended to fit into the over 26 category and it worked out, but um… some headlines and clarity would be nice.  Americans are supposed to have a good reputation for clear instructions. Especially compared to the Israeli system. C’mon people!

In case you want to know how I went about it, or in case I need to do it again, here are the steps I took to renewing my passport.

Step 1: Make an appointment by clicking here. Mine took at  least a month in advance to schedule.

Step 2: Read the U.S. Consulate website about 30 times to decide which form to fill out. In the end, I needed the DS-82 application so I printed it and filled it out.

Step 3: Prepare the following:

  • DS-82 Passport Application
  • Most recent passport and photocopy
  • Two identical passport photographs – 2 x 2 inches (5cm x 5cm) showing full front view of the face with a white or off-white background only.
  • $75 USD or the equivalent shekels
  • 30 shekels for courier mail service

Step 4: Travel to 14 David Flusser in the Arnona neighborhood of Jerusalem 27 Nablus / Shchem St. which is off of Kvish 1 by the Paz Gas station.  Maps, emails, phone number, and more details.

P.S. You can renew by mail or in person. But considering I don’t trust the Israeli mail system, and, get this, the Consulate emailed me that they don’t recommend it, I went in person.

Contact Info for the Jerusalem U.S. Consulate:

Phone: 02-628-7137 or 02-622-7219
Fax: 02-627-2233

Disclaimer: Please thoroughly check the Consulate site for updated information and to ensure you bring all the correct paperwork.


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  1. * Gadi says:

    I would add that you should bring as few things with you as possible.

    Everything, including cell phones and all bags, will have to be left with security.

    | Reply Posted 14 years, 8 months ago
  2. * Gadi says:

    Another thing,,

    There is a parking lot just across the street from the consulate in case you don’t find parking on the street.


    | Reply Posted 14 years, 8 months ago
  3. * ck says:

    …or, you can do the same thing at the US Consulate in Tel Aviv where the lines are shorter and the service is better. Just make sure you have a friend’s address in Tel Aviv. The same applies for non-American Jews wishing to obtain visas, work permits etc. BY ALL MEANS use the Tel Aviv US Consulate and avoid the East Jerusalem Consulate as they tend to give Jews and Israelis a hard time. This is information you can bank on. I recently had an Israeli friend apply for a work visa at the East Jerusalem Consulate. She already had the job in the US with a national Jewish organization. An associate in Tel Aviv applied for the exact same visa with less experience and qualifications and got it that same day. My friend however was forced to wait three weeks only to be rejected. I told her to apply again in Tel Aviv and she get the visa. Why did this work? Because the East Jerusalem Consulate and the Tel Aviv Consulate do not talk to each other. They are in fact often at each other’s throats.

    So what did we learn today? Avoid the East Jerusalem US Consulate, especially if you are Jewish and a non-US Citizen.

    | Reply Posted 14 years, 8 months ago
  4. * Harry says:

    Don’t you mean the EMBASSY in Tel Aviv CK?

    I wonder what will happen once the new branch of the consulate opens in Arnona. The compounds looks pretty much complete.

    | Reply Posted 14 years, 8 months ago
  5. Since I live in the West Bank, I’m officially not even allowed to use the embassy services in Tel Aviv.

    Though Israel’s misrad hapnim is better than the US Embassy in Tel-Aviv

    We’ve come a long way 🙂

    | Reply Posted 14 years, 8 months ago
  6. * ck says:

    Embassies are only located in the capital cities of their host countries. Tel Aviv is not the capital of Israel. Don’t get me started…


    | Reply Posted 14 years, 8 months ago
  7. * Harry says:

    Oh, so that was intentional. Tell that to Bush who promised to move the embassy to Jerusalem twice! Oh wait, you are Canadian.

    | Reply Posted 14 years, 8 months ago
  8. * ck says:

    We had the same shit in Canada. Candidates promised to move the Canadian “Embassy” to Jerusalem to get Jew votes and Jew support and then once elected reneged on that promise (hello Joe Clark!). Why are Jews so dumb sometimes?

    | Reply Posted 14 years, 8 months ago
  9. * aliyah06 says:

    What did I do wrong?

    I’m a citizen. I went to the East Jerusalem consulate and was whisked in quickly (SS issue), had lovely service, and left again relatively quickly…??

    If you’re driving from the south (Baka, Arnona etc.), go past Novotel and turn right, drive to the kikar, then go right on Nablus. The consulate is the place where the road narrows and all the people are milling around in a huge line outside.

    | Reply Posted 14 years, 8 months ago
  10. Haha, I like the last one. Some stuff I wouldn’t even believe people would say, but since I’ve heard some crazy ones myself, I’m a believer. hehe

    | Reply Posted 14 years, 8 months ago
  11. * sameach says:

    I must be extremely lucky…I have lived in Jerusalem for over 40 years.

    Every 10 years I renew my passport at the Jerusalem Consulate.

    I never made an appointment. I have never had any problems. I arrive, wait in line, fill out the forms, wait in line, eventually get my turn at the window and that’s it.

    The passports (both the new and the old) arrive registered mail within a reasonable amount of time.

    Don’t understand what the problem is!

    | Reply Posted 14 years, 7 months ago
  12. * p_almonius says:

    sameach – things have changed since you last renewed your passport.

    I renewed mine by mail. It took a month. The new passport arrives by registered mail.

    The procedure is

    download and fill out DS-82 (application for a U.S passport by mail)

    Get US passport photos. Most of the places that do passport photos can do this, but make sure you tell them *US* passport as the photos for Israeli passports are different.

    Get a bank check for $75 made out to “U.S. Consulate General, Jerusalem” (check the website to make sure the price hasn’t changed – Not the shekel equivalent. Not a personal check from your US bank. Yes, you’ll have to go into the bank for this, sorry.

    Go to the post office with two envelopes, one addressed to you, one to U.S. Consulate General, P.O. Box 290, Jerusalem 91002, both big enough to hold a passport. The one addressed to you gets postage for a registered letter, It goes into envelope to the consulate with your old passport, the form, two photos, and the bank check. Get a stamp on that envelope.

    | Reply Posted 14 years, 4 months ago
  13. * Maath Musleh says:

    Dear Rebecca,
    The COnsulate ACS page has been updated, Please visit the pages and let us know how would it improve, your comments are always welcomed

    Best Regards

    | Reply Posted 14 years, 2 months ago
  14. * R says:

    You can no longer use mail, only courier service via Shaal in Binyan HaPa’amon on King George. Cannot find any telephone listed for them. Anyone know?
    But if you bring green cash dollars to the Consulate EXACT CHANGE they accept that, so yu dont need the hassle [and expense] of the bank check.

    | Reply Posted 13 years, 4 months ago
  15. * Captin Cirk says:

    passport photo creator site:

    | Reply Posted 13 years, 1 month ago
  16. * Adi Waxman says:

    To renew American Passport

    Sha’al Courier Service in Jerusalem
    Telephone: 02-625-5303

    | Reply Posted 13 years ago
  17. * Chaya Norkin says:

    The fees for passports have just gone up. Check the website before going. Also forms can be filled out on line and then printed out.

    | Reply Posted 12 years, 9 months ago
  18. * Will says:

    The correct contact information for shaal courier service is bellow. this was taken from the jerusalem us consulate website.

    Location/Contact Information

    The Jerusalem office of Shaal is located in the Ha’paamon Building, 3 King George Street, 3rd Floor. Shaal can be reached at 02/623-6189 or by e-mail at

    | Reply Posted 12 years, 6 months ago

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